Declaration of data protection

The following declaration of data protection applies to the use of our website  (hereinafter called “website”)

We attach a particularly high priority to data protection. If the collection and processing of your personal data becomes necessary, we do that in compliance with the applicable data protection regulations and in particular with the General Data Protection Regulation (GDPR).

§1 Controller

Wood IQ GmbH, Robert-Koch-Str. 1, 97941Tauberbischofsheim, Germany, phone: +49 9341 895680, info (a) is the controller for the collection, processing and use of your personal data in terms of Article 4 No. 7 GDPR.

In compliance with these data protection regulations you are entitled to object the collection, processing or use of your data by our company in general or for certain actions. You can save and print out this data protection declaration any time.

§2 General purposes of processing

We use personal data for the purpose of operating our website and order processing (justification, content and change of contractual relationships).

§3 Type of used data and reasons

3.1 Hosting

The hosting services used by us serve the provision of the following services: infrastructure and platform services, computing capacity, memory capacity and databank services, security services and technical maintenance services, which we use for the operation of the website.

We or our hosting provider hereby process stock data, contact data, content data, contract data, usage data, meta and communication date of customers, prospective customers and website visitors on the basis of our legitimate interest in an efficient and secure provision of our website in compliance with art. 6 para. 1 page 1 f) GDPR  in conjunction with art. 28 GDPR.

3.2 Access data

We collect information about you when you use this website. We automatically collect information about your usage behavior and your interaction with us and register data of your computer or mobile device. We collect, save and use data of each access to our website (so-called server log files). Access data include:

  • name and URL of the accessed file
  • date and time of the access
  • data volume transmitted
  • notification of successful access (HTTP response code)
  • browser type and version
  • operating system
  • referer URL (i.e. the previously visited page)
  • websites entered by the system of the user via our website
  • internet service provider of the user
  • IP address and the requesting provider

We use this log data for statistical analysis without any assignment to your person or any other profiling for the purpose of the operation, security and optimization of our website and as well for the anonymous counting of the website traffic, the volume and kind of use of our website and services, furthermore for accounting purposes to measure the clicks received by cooperation partners. On the basis of this information we can provide personalized and location-based services, analyze the data traffic, detect and debug errors and improve our services.

In accordance with art. 6 para. 1 p. 1 f) GDPR we have a legitimate interest in that.

We reserve the right to check the log data retroactively, if there is concrete evidence for reasonable suspicion of illegal use. We save IP addresses in log files for a limited period of time, if this is required for security purposes or for service provision or the billing of services, e.g. when you use one of our offers. After cancelation of the order process or the receipt of payment we delete the IP address, if this is not further required for security purposes. We also save IP addresses if there we have a concrete suspicion of a crime in connection with the use of our website. Furthermore, we save the date of your last access to our website as a part of your account (e.g. at registration, login, clicking links etc.).

3.3  Cookies

The internet pages of the Wood IQ GmbH use cookies. Session cookies are small text files which are sent from the respective server during access to a website and are intermediately stored on your hard disk. This file contains a session ID which allows to assign requests of your browser to the joint session. When you return to our website, your computer can be recognized due to that. These cookies are deleted when you close your browser. They are required to use the shopping cart function through several pages.

We also use persistent cookies to a very low amount (small text files saved on your terminal device) which stay on your terminal device and allow us to recognize your computer during your next visit to our website. These cookies are saved at our hard disc and delete themselves after a given time. Their life span is between 1 month and 10 years. This enables us to present our offers more user-friendly, more efficient and safer and show information on our site which in particularly meets your interests.

Our legitimate interest to use cookies in accordance with art. 6 para. 1 p. 1 f) GDPR is caused by our wish to make our website more user-friendly, more efficient and safer.

The following data and information are saved in cookies:

  • log-in information
  • language set ups
  • search terms you entered
  • informationen on the amount of views of our website as well as the use of individual functions of our internet presentation

When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would allow the cookie to be assigned to you will not be saved in the cookie. Based on the cookie technology, we only receive pseudonymized data such as the pages of our shop you visited, the products you viewed etc.

You can set up your browser so that you are informed in advance about the setting of cookies and you can decide in individual cases whether you disagree with the acceptance of cookies for specific cases or in general or to prevent the use of cookies completely. Thereby, the functionality of the website may become limited.

3.4 Data to comply with our contractual obligations

We process personal data that we need to fulfil our contractual obligations, such as name, address, e-mail address, ordered products, billing and payment data. The collection of this data is necessary for the conclusion of the contract.

The data will be deleted after expiry of the warranty periods and statutory retention periods. Data associated with a user account (see below) will be retained for the duration of the account.

The legal basis for the processing of this data is art. 6 para. 1 S. 1 b) GDPR, because this data is required so that we can fulfil our contractual obligations towards you.

3.5 E-Mail Contact

If you contact us (e.g. via contact form or e-mail), we will process your details to process your inquiry and in case that follow-up questions arise.

If the data processing takes place for the execution of pre-contractual measures which take place at your request or, if you are already our customer, for the execution of the contract, the legal basis for this data processing is art. 6 para. 1 S. 1 b) GDPR.

We will only process further personal data if you give your consent (art. 6 para. 1 S. 1 a) GDPR) or if we have a legitimate interest in processing your data (art. 6 para. 1 S. 1 f) GDPR). For example, there is a legitimate interest in replying to your e-mail.

§ 4  Google Analytics

We use Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", which are text files saved on your computer to help to analyze how users use the site. The information generated by the cookie about the use of this website by page visitors is usually transferred to a Google server in the USA and stored there.

This is also our legitimate interest pursuant to art 6 para. 1 S.1 f) GDPR.

Google has signed and certified itself under the Privacy Shield Agreement between the European Union and the USA. By doing so, Google undertakes to comply with the standards and regulations of European data protection law. Further information can be found in the following link:

We have activated IP anonymization on this website (anonymizeIp). However, this will cause Google to reduce your IP address within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website and Internet use.

The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent the transmission of data generated by the cookie and relating to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link:

As an alternative to the browser plug-in or within browsers on mobile devices, you can click the following link to set an opt-out cookie to prevent future collection by Google Analytics within this website (this opt-out cookie only works in this browser and only for this domain. If you delete the cookies in your browser, you must click this link again): [Google Analytics deaktivieren]

§ 5 Storage time

Unless specifically stated, we will only store personal data for as long as it is necessary to fulfill the purposes for which it was collected.

In some cases, the legislator provides for the storage of personal data, for example in tax or commercial law. In these cases, the data is only stored by us for these legal purposes, but is not processed elsewhere and deleted after the legal retention period has expired.

§6 Your rights as subject of the data processing

Under the applicable laws, you have various rights with respect to your personal information. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address given in paragraph 1.

Below you will find an overview of your rights.

6.1 Right to confirmation and information

You have the right to clear information about the processing of your personal data.

In detail:

You have the right at any time to receive confirmation from us as to whether or not your personal data is being processed. If this is the case, you have the right to request from us free information about the personal data stored about you together with a copy of this data. Furthermore, you have the right to the following information:

  • the processing purposes;
  • the categories of personal data processed;
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
  • if possible, the presumed duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
  • the existence of a right to have personal data concerning you rectified or erased or to have the processing limited by the controller or to object to such processing;
  • the existence of a right to complain to a supervisory authority;
  • if the personal data is not collected from you, all available information about the origin of the data;
  • the existence of automated decision-making including profiling in accordance with art. 22 (1) and (4) GDPR and - at least in these cases - meaningful information on the logic involved and the scope and intended effects of such processing for you.

If personal data are transferred to a third country or to an international organisation, you have the right to be informed of the appropriate guarantees pursuant to art. 46 GDPR in connection with the transfer.

6.2 Right to rectification

You have the right to demand that we correct and, if necessary, complete any personal data concerning you.

In detail:

You have the right to demand from us immediately the correction of incorrect personal data concerning you. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data - also by means of a supplementary declaration.

6.3 Right to deletion ("right to be forgotten")

In a number of cases, we may be required to delete personal information about you.

In detail:

Pursuant to art. 17 (1) GDPR, you have the right to demand that we delete personal data concerning you immediately and we are obliged to delete personal data immediately, if one of the following reasons applies:

  • Personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
  • You revoke your consent on which the processing was based pursuant to art. 6 para. 1 sentence 1 a) GDPR or art. 9 para. 2 a) DSGVO, and there is no other legal basis for the processing.
  • You object to the processing pursuant to art. 21 para. 1 GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing pursuant to art. 21 para. 2 GDPR.
  • Personal data have been processed unlawfully.
  • The deletion of personal data is necessary to fulfil a legal obligation under European Union law or the law of the Member States to which we are subject.
  • The personal data were collected in relation to services offered by the information society pursuant to art. 8 para. 1 GDPR.

If we have made the personal data public and we are obliged to delete them pursuant to art. 17 (1) GDPR, we shall take appropriate measures, including technical measures, taking into account the available technology and implementation costs, to inform those responsible for data processing who process the personal data that you have requested them to delete all links to this personal data or copies or replications of this personal data.

6.4 Right to limitation of processing

In a number of cases, you have the right to ask us to restrict the processing of your personal data.

In detail:

You have the right to demand that we restrict the processing of your personal data, if one of the following conditions is met:

  • the accuracy of the personal data is disputed by you for a period of time that allows us to verify the accuracy of the personal data,
  • the processing is unlawful and you refused to delete the personal data and instead requested that the use of the personal data be limited;
  • we no longer need the personal data for the purposes of processing, but you need the data to assert, exercise or defend legal claims, or
  • you have lodged an objection against the processing pursuant to art. 21 para. 1 GDPR, as long as it has not yet been established whether the legitimate reasons of our company outweigh yours.

6.5 Right to data transferability

You have the right to receive, transmit or have us transmit machine-readable personal data concerning you.

In detail:

You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format, and you have the right to transfer this data to another responsible person without our obstruction, provided that

  • the processing is based on a approval  pursuant to art. 6 para. 1 sentence 1 a) GDPR or art. 9 para. 2 a) GDPR or on a contract pursuant to art. 6 para. 1 sentence 1 b) GDPR and
  • the processing is carried out by automated means.

When exercising your right to data transferability in accordance with paragraph 1, you have the right to obtain that the personal data is transferred directly by us to another responsible person, insofar as this is technically feasible.


6.6 Right of objection

You have the right to object to a lawful processing of your personal data by us, if this is justified by your particular situation and our interests in the processing do not outweigh.

In detail:

You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you on the basis of art. 6 para. 1 S. 1 e) or f) GDPR; this also applies to profiling based on these provisions. We no longer process personal data unless we can prove compelling reasons for the processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims.

If personal data is processed by us for the purpose of direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling, insofar as it is connected with such direct advertising.

You have the right to object to the processing of your personal data for scientific or historical research purposes or for statistical purposes pursuant to art. 89 para. 1 GDPR for reasons arising from your particular situation, unless such processing is necessary for the performance of a task in the public interest.

6.7 Automated decisions including profiling

You have the right not to be subject to any decision based solely on automated processing, including profiling, that has any legal effect on you or similarly significantly affects you.

There will be no automated decision-making based on the personal data collected.

6.8 Right to revoke consent under data protection law

You have the right to revoke your consent to the processing of personal data at any time.

6.9 Right to complain to a supervisory authority

You have the right to complain to a supervisory authority, in particular in the Member State where you are staying, at your place of work or at the place where the alleged infringement occurred, if you consider that the processing of your personal data is unlawful.

§7 Data security

We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.

Your personal data will be transmitted encrypted. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.

To secure your data, we maintain technical and organisational security measures in accordance with art. 32 GDPR, which we continually adapt to the state of the art.

Furthermore, we do not guarantee that our services will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are regularly and carefully backed up.

§8 Transfer of data to third parties, no data transfer to non-EU countries

In principle, we use your personal data only within our company.

If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), these personal data will only be provided to the extent that the transmission is necessary for the corresponding service.

In the event that we outsource certain parts of the data processing ("order processing"), we contractually oblige order processors to use personal data only in accordance with the requirements of the data protection laws and to guarantee the protection of the rights of the person concerned.

Data does not and will not be transferred to entities or persons outside the EU outside the case referred to in this statement in paragraph 4.

§9 Data Protection Officer

If you have any questions or concerns regarding data protection, please contact Mr. Peter Lohmeyer (info (a)